FAQ
FREQUENTLY ASKED QUESTIONS
A：The cost is depended on the plush sample you want to make. Usually, the cost is 100$/per design. If your order amount is more than 10,000 USD, the sample fee will be refunded to you.
A：No, this is will be free for you.
A：Yes, of course we can. We can custom based on your request and also we can provide some suggestions to you according to our experienced if you need.
A: Of course, we will modify it till you satisfy with it
A: If you have an international express account, you can choose freight collect, if not, you can pay the freight together with the sample fee.
A: We need to order the material for your customized designs, we need to pay the printing and embroidery, and we need to pay our designers salary. Once you pay the sample fee, it means we have the contract with you; we will take responsibility for your samples, until you say "ok, it is perfect".
A: If your order amount is more than 10,000 USD, the sample fee will be refunded to you.
A: When our total value of trading reaches 200,000 USD per year, you will be our VIP customer. And all your samples will be free; meantime the samples time will be much shorter than normal.
A: It is 3-7 days according to the different samples. If you want the samples urgently, it can be done within two days.
A:Of course, we will modify it till you satisfy with it
A: Please contact with our salesmen, if you can not get reply in time, please contact with our CEO directly.
A: We will give you final price as soon as the sample is finished. But we will give you a reference price before sample process